Terms & Conditions

Last updated: January 3rd, 2026

Welcome to Valeo One. These Terms of Service ("Terms") govern your access to and use of the Valeo One mobile application ("App"), owned and operated by Valeo One ("Valeo," "we," "our," or "us"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

1. Acceptance of Terms

By creating an account or using the App, you represent that:

• You are at least 18 years old (or the age of majority in your jurisdiction)

• You have the legal capacity to enter into these Terms

• You are not prohibited by law from using cryptocurrency services

• All information you provide is accurate, current, and complete

2. Description of Service

Valeo One is a non-custodial cryptocurrency wallet application that enables users to:

• Create and manage self-custody wallets on the Solana blockchain

• Send, receive, and manage cryptocurrency assets

• Track portfolio balances and transaction history

• Access cryptocurrency market data and pricing information

Important: Valeo One is a self-custody (non-custodial) wallet. We do not hold, control, or have access to your cryptocurrency, private keys, or funds. You are solely responsible for maintaining the security of your wallet and private keys.

3. Account Registration and Security

3.1 Account Creation

To use the App, you must create an account by providing a valid email address and completing the verification process. You agree to:

• Provide accurate and complete information during registration

• Maintain and update your account information as needed

• Keep your account credentials and wallet recovery phrase secure and confidential

• Notify us immediately of any unauthorized access to your account

3.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials

• Safeguarding your wallet recovery phrase (seed phrase)

• All activities that occur under your account

• Any losses resulting from unauthorized use of your account

Critical Security Warning: If you lose your wallet recovery phrase, we cannot recover it for you. Your recovery phrase is the only way to restore access to your funds. Store it securely offline and never share it with anyone.

4. Wallet and Private Keys

4.1 Self-Custody

Valeo One is a non-custodial wallet service. This means:

• You retain complete control of your cryptocurrency and private keys

• We never have access to or control over your funds

• We cannot reverse, cancel, or refund transactions

• We cannot recover lost private keys or recovery phrases

• You bear all responsibility for the security of your assets

4.2 Recovery Phrase

When you create a wallet, you will be provided with a recovery phrase (seed phrase). You acknowledge that:

• Your recovery phrase is the only way to restore access to your wallet

• We do not store your recovery phrase and cannot recover it if lost

• Anyone with access to your recovery phrase can control your funds

• You are solely responsible for backing up and securing your recovery phrase

5. Transactions

5.1 Blockchain Transactions

All cryptocurrency transactions made through the App are conducted on the Solana blockchain. You understand and agree that:

• Blockchain transactions are irreversible once confirmed

• We do not control the Solana network and cannot reverse transactions

• Transaction fees (gas fees) are determined by the blockchain network, not by us

• Transaction times depend on network congestion and are outside our control

• You are responsible for ensuring transaction details (addresses, amounts) are correct

5.2 Transaction Fees

Blockchain network fees (gas fees) are required for processing transactions. These fees:

• Are paid to blockchain validators, not to Valeo

• Vary based on network conditions

• Are non-refundable, even if a transaction fails

6. Prohibited Activities

You agree not to use the App for any unlawful or prohibited purposes, including but not limited to:

• Money laundering, terrorist financing, or other illegal financial activities

• Fraud, hacking, or unauthorized access to systems or accounts

• Violating any applicable laws, regulations, or third-party rights

• Transmitting malware, viruses, or other harmful code

• Impersonating any person or entity or misrepresenting your affiliation

• Using the App in any jurisdiction where it is prohibited

• Attempting to manipulate or disrupt the App's functionality

• Using automated tools or bots without authorization

7. Intellectual Property

All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Valeo One and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes. You may not:

• Copy, modify, distribute, or create derivative works of the App

• Reverse engineer, decompile, or disassemble the App

• Remove or alter any copyright, trademark, or proprietary notices

• Use the App for commercial purposes without our written permission

8. Third-Party Services

The App may integrate with or provide access to third-party services, including:

• Cryptocurrency exchanges and swap services

• Price data providers

• Blockchain explorers and network services

We do not control these third-party services and are not responsible for their content, functionality, or practices. Your use of third-party services is subject to their own terms and conditions.

9. Disclaimers and Limitations of Liability

9.1 No Financial Advice

Valeo One is a technology platform and does not provide financial, investment, tax, or legal advice. We do not recommend or endorse any particular cryptocurrency or investment strategy. You should consult with qualified professionals before making financial decisions.

9.2 No Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose

• Warranties that the App will be uninterrupted, error-free, or secure

• Warranties regarding the accuracy, reliability, or completeness of information

9.3 Cryptocurrency Risks

You acknowledge and accept the risks associated with cryptocurrency, including:

• Extreme price volatility and potential total loss of value

• Regulatory uncertainty and potential legal changes

• Technical risks including smart contract vulnerabilities

• Cybersecurity risks including hacking and theft

• Irreversibility of transactions and inability to recover lost funds

• Network congestion, delays, and failed transactions

9.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALEO ONE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, or cryptocurrency assets

• Damages arising from your use or inability to use the App

• Damages arising from unauthorized access to your account or wallet

• Damages arising from blockchain network failures or third-party services

• Damages arising from loss of private keys or recovery phrases

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT OF FEES (IF ANY) YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10. Indemnification

You agree to indemnify, defend, and hold harmless Valeo One and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the App

• Your violation of these Terms

• Your violation of any laws or third-party rights

• Your cryptocurrency transactions and activities

• Unauthorized use of your account or wallet

11. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to our privacy practices as described in the Privacy Policy.

12. Modifications to the Service and Terms

12.1 Service Modifications

We reserve the right to modify, suspend, or discontinue the App (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the App.

12.2 Terms Modifications

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms in the App

• Updating the "Last Updated" date

• Sending a notification through the App or via email

Your continued use of the App after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the App.

13. Account Termination

13.1 Termination by You

You may terminate your account at any time by ceasing to use the App. Before terminating, ensure you have:

• Backed up your wallet recovery phrase

• Transferred any cryptocurrency you wish to retain to another wallet

• Completed or cancelled any pending transactions

13.2 Termination by Us

We reserve the right to suspend or terminate your account if we believe you have:

• Violated these Terms

• Engaged in fraudulent or illegal activities

• Compromised the security or integrity of the App

• Created multiple accounts to abuse the service

We are not liable for any damages resulting from account termination. Because we are non-custodial, your cryptocurrency remains accessible through your recovery phrase even if your account is terminated.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

If you have a dispute with us, you agree to first contact us at [email protected] to attempt to resolve the dispute informally.

14.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the App shall be resolved through binding arbitration, except where prohibited by law. Arbitration will be conducted in accordance with the rules of a mutually agreed-upon arbitration service.

14.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in [Your Jurisdiction].

16. Regulatory Compliance

16.1 AML/KYC Compliance

We are committed to preventing money laundering and terrorist financing. As our services expand (e.g., adding card issuance), we may require additional information from you to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This may include:

• Government-issued identification

• Proof of address

• Source of funds verification

16.2 Geographic Restrictions

The App may not be available in all jurisdictions. You are responsible for ensuring that your use of the App complies with all applicable laws in your jurisdiction.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the intent of the original provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published in the App, constitute the entire agreement between you and Valeo One regarding your use of the App and supersede all prior agreements and understandings.

19. No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

20. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or any rights or obligations hereunder without restriction.

21. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

22. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected] Legal: [email protected] Website: valeo.one